Shop Promise is Shopify’s delivery commitment on eligible U.S. orders—if you see the badge at checkout, order is predicted to arrive in five (5) calendar days or less. If it’s late, you can submit a claim through the Shop app or Shopify’s web form.
Shop Promise is a delivery commitment shown on eligible U.S. orders. When you see the badge at checkout, Shopify predicts your package will arrive in five (5) calendar days or less. If that date is missed, you can submit a claim through Shopify.
On eligible items and addresses, the badge can appear on product pages and at checkout alongside an expected delivery date. If you don’t see it, your order or address may not be eligible this time.
Yes—Shop Promise uses calendar days, not business days. Holidays and carrier service disruptions can affect eligibility and predictions.
The badge may not appear if:. Your cart includes ineligible items or multiple items with different delivery speeds. Your destination isn’t supported for Shop Promise. Carrier performance or cut-off times made the 5-day window unavailable. You’re chec
If your order showed a Shop Promise date and arrived late, file a claim directly with Shopify:. Open the Shop app → tap your order → tap the Shop Promise banner → choose Claim your $. No app? Use the Shop web form to report an issue.Claims are handle
When shown, the Shop Promise delivery date takes precedence over our general estimate for that order. All other parts of our policy (rates, carriers, returns, etc.) remain the same.
No—Shop Promise currently applies to eligible U.S. deliveries only. International orders follow the timelines shown at checkout.
You may see the Shop Promise badge regardless of payment method. However, the late-delivery claim benefit is administered by Shopify, and Shop Pay orders typically receive Shop Cash if a claim is approved.
For claim status and eligibility, contact Shop (Shopify) support. For order changes, address updates, or product questions, reach Fancy Bands at [email protected].