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Fancy Bands Customer Support

<p>You may see the Shop Promise badge regardless of payment method. However, <strong data-start="2470" data-end="2532" id="isPasted">the late-delivery claim benefit is administered by Shopify</strong>, and Shop Pay orders typically receive Shop Cash if a claim is approved.</p>

You may see the Shop Promise badge regardless of payment method. However, the late-delivery claim benefit is administered by Shopify, and Shop Pay orders typically receive Shop Cash if a claim is approved.

Do I need to pay with Shop Pay?

Shop Promise

What is Shop Promise?

Where will I see the Shop Promise badge?

Do weekends count in the 5 days?

Why didn’t I get a Shop Promise date?

How do I file a claim if delivery is late?

Does Shop Promise change Fancy Bands’ shipping policy?

Is Shop Promise available for international orders?

Who do I contact for Shop Promise questions?

What should I do if I need to return or exchange a band?

Have you received my return?

How do i get a refund?

How long does it take to receive my order?

My tracking hasn’t updated—what should I do?

How much are shipping costs?

How do I track my order?

Do you offer expedited shipping?

Do you ship internationally?

My order says “Delivered,” but I didn’t receive it

Shipping and Delivery

What method of payment do you accept

Payment

How are your bands different from other online retailers?

How do I know what size my Apple watch/Samsung watch is?

How do I care for my bands?

Do you offer wholesale?

How do i return or exchange my order?

How do I change out my current bands for my new Fancy Band?

What brands do you carry bands for?

Do you have x style/pattern?

What should I do if the pattern/size I want is out of stock?

Do your bands fit all Samsung watches?

Product Questions

How do I sign up for Fancy Bands Rewards

How do i use my Fancy Bands Rewards?

Rewards

How can I edit an order?

How do I cancel my order?

Order Support

How do I purchase a Gift Card?

How do I use a Gift Card?

Gift Cards

Do I need to pay with Shop Pay?Updated 2 hours ago