My tracking hasn’t updated—what should I do?

TL;DR: It’s common for tracking to pause for 24–72 hours while carriers move packages between facilities. Most orders continue moving and deliver on time. Follow the steps below based on how long it’s been since the last scan.

Why tracking can stall

• Label created / pre-shipment: We printed your label and queued your order; the first carrier scan can appear after pickup.
• In-transit handoffs: Packages may travel long distances between hubs without intermediate scans.
• Weekend/holiday gaps: Limited carrier operations can delay scans appearing online.
• Weather or volume spikes: Storms and peak seasons (e.g., holidays) can slow scanning.

What to do (by timeline)

0–48 hours since last scan

• Give it a bit more time. Carriers often batch-update tracking after a hub transfer.
• Verify your address on the order confirmation email—no action needed if correct.

48–96 hours since last scan

• Check the carrier site directly (USPS or UPS) with your tracking number; their site can show extra events.
• Look for regional weather/service alerts that may explain delays.
• Still no movement? Continue to the next step if it’s been more than 4 days.

Over 96 hours (4+ business days) since last scan

• Request a carrier trace:
  • USPS: Ask your local Post Office to start a Missing Mail Search/Trace for your tracking number.
  • UPS: Contact UPS and request a Driver Follow-Up/Trace for your tracking number.
• Email us at [email protected] with your order number (e.g., FB-12345), shipping ZIP, and a brief summary of what you’ve tried. We’ll review and advise next steps.

Important notes

• Same-day cutoff: Orders placed by 2:30 PM CST (Mon–Fri) typically ship the same day; later orders ship the next business day.
• Insurance: Every order is insured. If a package is confirmed lost in transit, we’ll assist with the insurance process.
• “Delivered” but not received: If tracking flips to Delivered but you don’t have the package, see our “Delivered but not received” guide.
• International orders: Customs inspections and inter-carrier handoffs can add days without new scans. Most clear automatically; contact us if it’s been 7+ business days with no change.

Need help?

Email [email protected]. Please include your order number and shipping ZIP so we can help quickly.