My order says “Delivered,” but I didn’t receive it

TL;DR: Most “delivered” packages show up within 1–2 business days. Check common spots (porch, mailbox, parcel locker, neighbor/office) and confirm your address. If it’s still missing after 2 business days, follow the steps below or contact us—we’ll help.

Quick checks (2–3 minutes)

1. Look around the delivery area: mailbox, porch, side/back door, garage, bushes, parcel locker, apartment office/HOA desk.
2. Ask household members & neighbors: someone may have accepted or brought it in.
3. Verify the shipping address: compare your order confirmation to the shipping label/address.
4. Give it 1–2 business days: USPS/UPS sometimes scan “delivered” before the final hand-off.

Still missing after 1–2 business days? Do this:

Step 1 — Start a carrier trace

• USPS: visit or call your local Post Office and request a Missing Mail Search/Trace with your tracking number.
• UPS: contact UPS and request a Driver Follow-Up/Trace for your tracking number.

Tip: Traces often resolve packages that were mis-scanned or delivered to a nearby address.

Step 2 — Contact Fancy Bands

Email [email protected] with:

• Your order number (e.g., FB-12345)
• Name and shipping ZIP
• What you’ve already tried (checks above / carrier trace)
• Any helpful photos or notes (e.g., parcel-locker slip, neighbor note)

We’ll review your order, confirm tracking events, and advise next steps (replacement options, carrier/insurance claim, etc.).

Important notes

• Wrong/old address: If the address was incorrect and the package is returned to us, we’ll reach out with options (reshipment or refund minus shipping/fees per our policy).
• Insurance: All orders are insured. If a package is confirmed lost in transit (not delivered), we’ll assist with the insurance claim process.

When to contact us immediately

• Tracking shows Delivered to a city/ZIP that isn’t yours
• Multiple packages to the same address are missing
• Tracking shows Delivered to locker/office you can’t access

Need help?

Email [email protected]. We’re here to help.