Returns and Exchanges Policy (Domestic and International)

Introduction:
At Fancy Bands, your satisfaction is our priority. We offer a flexible return and exchange policy to ensure that you are completely happy with your purchase, whether you're shopping from within the US or internationally.

Policy Overview:

• Eligibility Window: Returns and exchanges are allowed within 30 days from the date of purchase, no questions asked.
• Condition of Items: To be eligible for a return or exchange, items must be unused, in the same condition you received them, and in the original packaging.
• Processing Time: Please allow up to 5 business days for returns or exchanges to be processed. You will receive an email notification once your return or exchange has been processed.

Domestic Return & Exchanges

• Shipping Labels: We provide a free shipping label for exchanges and returns for store credit.
• Refunds to Original Payment Method: For returns to the original payment method, there is a shipping fee of $5.99 deducted from your refund.
• Original Shipping Costs: Please note that original shipping and handling charges are not refundable.

International Return & Exchanges

• Shipping Costs: International customers are responsible for the cost of return shipping. Please note that these costs can sometimes exceed the value of the merchandise.
• Exchanges and Store Credit: While we offer exchanges and store credit for international orders, the cost of return shipping will be deducted from your refund or required upfront for exchanges.
• Refunds to Original Payment Method: Refunds are provided to the original method of payment with the cost of the return shipping label deducted.
• Defective Items:

Assistance Available: If your item is defective, please contact our Customer Service Support Specialist. We are committed to resolving any issues with defective merchandise promptly and will provide detailed instructions for the return or replacement process.

How to Initiate a Return or Exchange:

Start Here: Please visit our Returns/Exchanges link to initiate a return or exchange. Follow the instructions provided to ensure a smooth process.

Additional Information:

• Adjustments to Returns: We reserve the right to adjust refunds if returned items are not received in their original condition.
• Customer Support: For any queries or further assistance, don't hesitate to reach out to our support team via email. [email protected]